skip to main content
Megan Koos
Megan Koos
00:46

Megan Koos

Travelers

Hartford, CT USA

"Do the tough thing first...the more you put yourself in situations that make you uncomfortable, you’ll get more comfortable with it."

Career Roadmap

Megan's work combines: Business, Numbers, and Learning / Being Challenged

See more careers and stories that connect to your interests.

Take Roadmap Quiz

Day In The Life

Director of Operations

I lead insurance anti-fraud efforts via information analytics, quality management, and budget.

01:09

Day In The Life Of The Director Of Operations At Travelers Insurance

My Day to Day

I collaborate with my teams, peers, and leaders from across the organization. I am energized when I get to exercise my creative thinking skills to solve complex business problems. I love Operations because it affords me the opportunity to support the entire organization in different ways - it allows me to be the jack of all trades, influence our business plans, and lead the industry.

Skills & Education

Advice for getting started

As a first-year manager, I wanted to show that I was capable of handling things on my own. In hindsight, this was a bit defeatist. I ended up finding a peer mentor outside of work that I could talk to and get advice from.

Here's the path I took:

  • High School

  • Bachelor's Degree

    International Business/Trade/Commerce

    University of Connecticut

  • Graduate Degree

    Business Administration and Management, General

    University of Connecticut

Life & Career Milestones

I've taken a lot of twists and turns

  • 1.

    Attended the University of Connecticut—started out as an undeclared major, but after studying abroad in Italy, she discovered her interest in business.

  • 2.

    Received her bachelor’s degree in international business management.

  • 3.

    At her college graduation party, she met her parents’ neighbors, who worked for Travelers Insurance and encouraged her to apply for one of their entry-level positions.

  • 4.

    Started working in Travelers’ global sourcing organization right out of college, a position that let her work with companies all over the world.

  • 5.

    Participated in the Operations Leadership Development Program (OLDP) through Travelers, which enabled her to work a different position at the company every year for almost five years.

  • 6.

    Decided to go back to school to get her master’s degree in business administration (MBA) from the University of Connecticut.

  • 7.

    She is now the director of operations at Travelers, supporting the company’s anti-fraud efforts and influencing the day-to-day operations of the entire organization.

  • 8.

    Is a classically trained pianist and plays in a band in her free time—emphasizes the importance of having a creative outlet for yourself and allowing that to positively impact your work.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Myself:

    I don't want to go to my manager for help on this.

  • How I responded:

    As a first-year manager, I wanted to show that I was capable of handling things on my own. In hindsight, this was a bit defeatist. I ended up finding a peer mentor outside of work that I could talk to and get advice from.

Experiences and challenges that shaped me

Click to expand

  • I had back surgery in order to alleviate some serious health and pain issues I had been having. I had to take a lot of time off.